SVP North American Infrastructure


: $181,150.00 - $199,650.00 /year *

Employment Type

: Full-Time


: Executive Management

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This position requires a visionary leader who promotes teamwork and collaboration among business unit customers, IT application and support units (Architecture, Finance and Vendor Management), direct reporting staff, and infrastructure vendors to deliver a reliable, scalable operating platform across the region.

The position can be based in Whitehouse Station, NJ with regular travel across Leading Insurance - General Company locations in North America.


Responsible for the NA region infrastructure effectiveness and efficiency of data center technology ensuring high levels of customer satisfaction Including:

o End User Services Desktop (Virtual and Standard), Help Desk, Video conferencing and collaborations, executive support and fulfillment

o Network Services Voice and data, call centers and security

o Servers, Storage and Middleware

o Mainframe and Midrange Processing

o Business Continuity/Disaster Recovery

Provide strategic direction, coaching and mentoring of supervisory staff

Develop, communicate, and deploy technology vision

Drive technical aspects of IT strategic decisions, such as rationalization and virtualization

Advance IT innovation that creates business value within the organization

Accountable for IT functional/departmental results


Partner with Application Development, Architecture and Engineering and Project Management and Client Services leaders and their teams to execute technology strategy for IT platforms, partnerships and external relationships across North America

Anticipate and react to major technology changes to ensure the maintenance of company leadership in the competitive landscape

Provide visible leadership for the company within the technology community.

Establish technical standards and ensure adherence to them for product development and company operations.

Evaluates processing performance relating to server/host utilization and reliability

Forecasts financial, physical, and human resource needs to meet established objectives

Oversee and coordinate network/data operations, business continuance and restoration plans that isolate problems and implement pre-planned alternative routes or systems to restore service

Work with Production Support and Infra teams to trigger Problem Management process where appropriate

Define and plan procedures for major Incidents

Evaluate Incidents to determine if they are likely to recur, both from tactical or strategic perspective

Ensure adherence to SLAs especially for our extended staff/partners (Outsourcers)

Ensure adherence to priority based management based on impact + urgency

Ensure incident routing follows a predefined escalation matrix.

Achieve incident volume & aging reduction.

Ensure high quality of ticket data inputted and tracked

Produce management information in relation to agreed SLAs

Ensure the Incident Management process is performed as designed.


Extensive knowledge of IT, as well as possessing a general financial background

15 or more years of IT and business/industry work experience including architecture design and deployment, systems lifecycle management and infrastructure planning and operations. Strong Infrastructure related knowledge a must

5 to 7 years of leadership experience in managing multiple, large cross-functional teams or projects, and influencing senior level management and key stakeholders

Bachelors or Masters Degree in Computer Science, Information Systems, or other related field or equivalent work experience

Demonstrated ability to interpret technology and market trends as a foundation for technology and product roadmaps

Experience in working with globally distributed and diverse teams and/or outsourced partner teams a requirement

Must be able to stay focused under pressure (ex. critical outage/disaster)

Strong interpersonal and communication skills

Strong customer focus and follow-up skills necessary

ITIL Foundation or Practitioner level equivalent certification, not required, but desired

Previous insurance or financial services mid/senior level management experience in a production support related field desired

Associated topics: administrative, administrative coordinator, administrative staff, administrative support, asso, associate, front office, operational support, records management, support * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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